Answers questions about timings, preparation, insurance and cost from your own material, then books the slot into your existing system. English and Hindi as standard.
The number that moves
After-hours enquiries captured · enquiry-to-appointment rate
Industries · Healthcare
Healthcare, Clinics & Diagnostics
Patient enquiries do not arrive between nine and six. They arrive on WhatsApp at eleven at night, by phone during the one hour the desk is busiest, and on a web form nobody has checked since Friday. The clinical operation is usually excellent; the layer in front of it is manual.
Every enquiry answered, every slot filled, and a front desk that can look after the people physically in front of it.
What this sector loses today
The leak is rarely where the budget goes.
Four patterns that recur across this sector. If two of them are recognisably yours, there is a costed answer — and it is usually smaller than the programme you were being sold.
01
Enquiries arrive after hours and on WhatsApp, and are answered the next working day.
Patients book with whoever replies first. The enquiry was already paid for.
02
The front desk answers the phone while patients wait in front of them.
Both jobs done badly, and the busiest hour is the one where you lose the most.
03
No-shows and last-minute cancellations leave slots empty.
Unrecoverable capacity in a business whose cost base is fixed.
04
The same twenty questions — timings, preparation, insurance, price — asked all day.
Trained staff spending their day on work that never needed a person.
What changes
How the system behaves, before and after.
These are properties of the architecture, true from the day it goes live. We baseline the numbers underneath them before we build, so the delta is measured against your own starting point rather than against an industry average.
Applications
Where AI actually pays here.
Each of these is a defined build with a number against it, delivered by one of our five services. They can be scoped and bought individually.
Picks up the calls the desk cannot, routes anything clinical or urgent to a person immediately, and captures the rest with full transcripts.
The number that moves
Missed-call rate · calls captured outside working hours
Confirms, reminds and re-books on the channel the patient actually uses, and offers a released slot to the waitlist automatically.
The number that moves
No-show rate · slot utilisation
Structured data out of referral letters, insurance paperwork and lab reports, into your HIS or CRM, with an exception path to a person rather than a guess.
The number that moves
Processing time per document · exception rate
Services, specialities, locations and practitioners structured so ChatGPT and Google AI Overviews can name you when somebody asks for a clinic in your city.
The number that moves
Share of voice in AI answers · qualified enquiries from site
What we would build first
Order matters more than ambition.
Doing these in the wrong sequence is the most common reason AI work in this sector stalls. This is the order we would argue for, and the diagnostic is where we test it against your actual numbers.
01
The channel that leaks most
Almost always WhatsApp or the phone. We instrument it first so there is a baseline, then put an agent on it. Live in days, not a quarter.
02
Close the loop to the calendar
Booking, confirmation, reminders and waitlist release. This is where the empty-slot problem actually gets solved.
03
Take the paperwork out
Only once the front of house is stable, and only where the document volume justifies the build. If it does not, we say so.
Before your risk function signs
What they are going to ask.
In this sector the review is the schedule. We design for these from the first architecture session rather than retrofitting them when the security questionnaire comes back.
- Patient data residency, and deployment inside your own environment where policy requires it
- PII redaction before any external model call, with full audit logging
- A hard clinical boundary: the agent never advises, diagnoses or triages — it books, informs and escalates
- Accuracy thresholds agreed in writing and measured monthly, not asserted
- Consent and record-keeping designed to survive your compliance review, not to pass a demo
Questions we get in this sector
The ones that decide it.
Will an AI agent give medical advice to our patients?
No, and we design specifically to prevent it. The agent handles timings, preparation instructions, location, insurance, cost and booking, from your own approved material. Anything clinical, urgent or ambiguous is escalated to a person immediately rather than answered. That boundary is tested as part of the accuracy baseline before it speaks to anyone.
Can it work in Hindi and regional languages?
English and Hindi are standard. Additional languages are a configuration rather than a rebuild, and we test each one against your own past conversations before it goes live.
Does it replace our existing hospital or clinic management system?
No. It reads from and writes to whatever you already run. Replacing a working clinical system to add a booking agent would be an expensive way to solve a cheap problem.
Put a number on it
The after-hours leak, as arithmetic
Four lines. Most people can fill in the first and not the rest, and that gap is usually the whole problem. The blanks are deliberate — they are your numbers, not an industry average we invented. We complete it with you on the call.
Enquiries arriving outside desk hours____ per week
Share that book elsewhere before you reply____ %
Average value of one patient₹____
Leaking every month= ____ × ____ × ₹____ × 4.3
Most clinics have never run this number, because nobody counts the enquiries that were never answered. The demo makes it visible in an afternoon.
Free live demo
Send us your clinic’s number and we will show you what it does at 11pm.
We build an agent on your own services, timings and preparation instructions, and demonstrate it answering and booking — before you have spent anything or signed anything.
0148 hours
Your WhatsApp number, answering at midnight
Trained on your real services, timings, preparation instructions and insurance list. Ask it anything a patient would.
0248 hours
A voice agent picking up your overflow
Call it yourself. Hear it route a clinical question to a human immediately and take a booking without one.
0348 hours
A cancelled slot filling itself
We simulate a cancellation and show the waitlist being offered the slot and confirming, with nobody touching it.
0448 hours
One of your referral letters, extracted
Send a real document with the patient details removed. We show the structured output and the exception path.
What does the work
Stop reading about it. Watch it work.
Tell us the one thing that is costing you most, and we build it on your own material within 48 hours. Free, yours to keep, and the fastest way to find out whether any of this applies to you.